Privacy Policy
The Big Time Group (“we”, “us”) is committed to protecting the privacy of every family, performer and visitor. This policy explains what personal data we collect, why, and the rights you have over it.
What we collect
- Contact details for parents/guardians (name, email, phone, address).
- Information about children for class, camp and agency purposes (name, date of birth, photos, relevant medical or access needs).
- Booking, payment and attendance records.
- Website usage data via cookies (see our Cookie Policy).
How we use it & our lawful basis
We process data to deliver our services (performance of a contract), to keep children safe (legal obligation and vital interests), and — only where you have opted in — to send you news and updates (consent).
Children’s data
We take particular care with children’s information. We collect the minimum necessary, publish only limited detail online, and rely on parent/guardian consent. Full performer details are shared only with verified industry professionals on a need-to-know basis.
Retention & your rights
We keep data only as long as necessary. You may request access, correction, deletion or restriction of your data, and may withdraw consent at any time. To exercise these rights, email info@thebigtimegroup.co.uk. You also have the right to complain to the ICO (ico.org.uk).
Cookie Policy
Cookies are small files stored on your device. We use them to make the website work and to understand how it is used so we can improve it.
Types of cookies we use
- Essential — required for the site to function; always on.
- Analytics — help us understand how visitors use the site; set only with your consent.
- Marketing — used to tailor content; set only with your consent.
Managing cookies
When you first visit, you can accept or decline non-essential cookies. You can change your choice at any time by clearing the “cookie consent” setting in your browser.
Terms & Conditions
Website use
By using this website you agree to use it lawfully and not to misuse its content. All content, branding and imagery remain the property of The Big Time Group unless stated otherwise.
Bookings & payments
- Places are confirmed once payment (or the agreed deposit) is received.
- Fees, due dates and any term/block structures are set out at the point of booking.
- We reserve the right to amend timetables, staff or venues where necessary.
Cancellations & refunds
Our cancellation notice periods, refund and credit terms for classes, camps and one-to-one sessions are set out here. [Insert your specific cancellation windows, refund eligibility and how to request one.] Your statutory consumer rights are not affected.
Safeguarding & Child Protection
The welfare of every child is our highest priority. We are committed to providing a safe, positive environment and to acting promptly on any concern.
- All staff hold a current Enhanced DBS check.
- We have a named Designated Safeguarding Lead (DSL) responsible for child protection.
- Staff are trained to recognise and report concerns following our procedures.
- We work with local authorities on child performance licensing where required.
To report a safeguarding concern, contact our DSL via info@thebigtimegroup.co.uk or call 020 8959 1397. In an emergency always call 999.
Photography & Media Consent
We sometimes take photos and video at classes, camps, shows and on set, and may use these on our website, social media and promotional material.
- We seek parent/guardian consent before using identifiable images of a child.
- You can opt out, or withdraw consent at any time, by contacting us.
- We never publish a child’s full personal details alongside their image.
To update your photography preferences, email info@thebigtimegroup.co.uk.
Health & Safety
We are committed to providing safe premises and activities. We carry out risk assessments, maintain appropriate insurance, and have trained first-aiders on site.
- First aid is available at all sessions; we keep records of any incident.
- We ask parents to share relevant medical information and any medication needs.
- Fire and emergency procedures are in place at all venues.
Complaints Procedure
We want every family to be happy. If something isn’t right, please tell us and we’ll do our best to put it right quickly.
- Raise your concern with a member of staff or email info@thebigtimegroup.co.uk.
- We aim to acknowledge complaints within [X] working days and respond fully within [X].
- If you remain unhappy, you can ask for the matter to be escalated to management.
Equality, Inclusion & Anti-Bullying
The Big Time Group welcomes everyone. We are committed to an inclusive environment free from discrimination, harassment and bullying, in line with the Equality Act 2010.
- We treat all children, families and staff with dignity and respect.
- Bullying of any kind is not tolerated and will be addressed promptly.
- We make reasonable adjustments so every child can take part.
SEN & Additional Needs
We aim to make our classes and camps accessible to children with special educational needs and disabilities. Please talk to us about your child’s needs so we can plan the right support together.
- We discuss individual requirements with families before sessions begin.
- We make reasonable adjustments wherever possible.
- Our team is happy to work with parents, carers and other professionals.
Accessibility Statement
We want this website to be usable by as many people as possible. We aim to follow recognised accessibility good practice (WCAG) and continue to improve.
If you have difficulty using any part of this site, or need information in a different format, please contact us at info@thebigtimegroup.co.uk and we’ll do our best to help.